By placing an order you agree to the following:
Do It Yourself Refunds: All sales are final. No refunds. Our service is complete instantly at the time of payment whereby you receive the properly formatted request document to sign and mail yourself.
Full Service Refunds: You may request a refund within 24 hours of your Full Service purchase for any reason and receive one. Thereafter, refunds will be considered only if the document is not returned to the client more than seven days after the estimated return date as specified in the FAQs. Refunds will not be issued in the event that a government agency provides written notice that there is no record of military service.
You agree to hold Veterans Home Access, LLC dba FedRecord.org harmless from any and all claims related to the acquisition of your discharge documents (or the consequences of our failure to do so) beyond a refund of the money you paid.
All content on this site is the property of Veterans Home Access, LLC.